My Laravel application has a ticket system included, which is sending email notifications.
All emails are built and sent like this one:
public function build()
{
$email_from_name = "Support - " . config('app.name');
$subject = "[" . $this->ticket->id . "] " . $this->ticket->subject . " - " . config('app.name');
return $this->from('support@example.com', $email_from_name)
->subject($subject)
->markdown('emails.customer.ticket.comment_added')
->with([
'nickname' => $this->user->nickname,
'ticket_id' => $this->ticket->id,
'ticket_subject' => $this->ticket->subject,
'ticket_text' => $this->ticket_comments->text,
]);
}
Unfortunately, when I get multiple of these emails, no email client (Outlook, Thunderbird, Roundcube,...) shows these emails as thread / conversation. All clients show each email as "new email" thread / conversation.
What specifies, that some emails are one thread / conversation and some not? How can I tell my Laravel application, that these emails are one thread / conversation?
I thought, it just needs to be the same email subject, but it doesn't work.
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